By placing an order on CarlaAndCarla.com, you (the buyer) are responsible for all shipping fees, VAT, customs, and all applicable import fees, and return shipping to CarlaAndCarla in the case of a return or exchange. This also applies to any deliveries refused or uncollected by you at the time of delivery. If we mistakenly ship the wrong item, we will provide shipping lables to return the items at no cost.
Items Eligible for Return
All garments that are not on clearance, except for the below exceptions, up to 2 weeks after item is delivered.
Items Not Eligible for Return
- Any item purchased through a layaway plan.
- Jewelry, handbags, hats & all accessories.
- Panties, swimsuits and Lingerie are not returnable due to health statutes.
- Antique and twenties pieces are exempt from return eligibility and are always final sale. Please contact us if you have additional questions about an antique item.
Antique and twenties pieces are packed for shipment exceedingly well and all flaws and imperfections noted in the descriptions. We only sell pieces that will stand up to the stress of shipping, however, having pieces potentially shipped multiple times through multiple customs and countries is too hard on garments that are historically important and deserve to be treated with love and care. Please remember that with couture pieces this may also have to be taken into consideration. Items that this applies to will have this noted in their individual descriptions.Please purchase accordingly and responsibly.
These circumstances will forfeit your right to return items normally eligible for return:
Returning items without notification by email to Carla And Carla Vintage Fashions that they are being returned.
Written notification MUST be sent within 24 HOURS from the receipt of the package at the ship to address. The 24 hour time frame is based on the delivery as stated by the tracking number information by the courier or postal service the package was sent by. There are no exceptions for travel/customer on vacation, business or delays in opening a delivered item.
If you notified Carla And Carla Fashions that you wished to make a return but subsequently failed to mail the returning item within the 14 day window allowed and the item is still in your possession after this time period has elapsed, the return will be refused.
The time frames will be based on the tracking number information that you are responsible for provide to Carla And Carla Fashions by email within that 14 day time period.
You have removed the attached tags that every item is sent with, or you have removed and reattached the tags.
Every item is checked by a minimum of two people before it is sent to ensure it matches the description given and no item is sent without an attached tag. Nor are items sent with a tag loose in the box but not attached as we do not rent our goods out!
The item has obviously been worn since sent or is in any other condition then how it was sent.
Again we check every item before they are sent and all flaws are noted in the item descriptions. If questioned, the description and the provided photographs in the listing will be what is referenced to decide the condition it was sent in.
We Reserve the Right
In addition Carla And Carla Fashions, reserve the full and absolute right to refuse store credit or a refund at my sole discretion under any of the above listed circumstances and my decision is final. Any items attempted to be returned that do not meet my return policies will be refused and returned to you at your cost.
If goods are returned that meet our return policy but are received damaged in any way through any circumstances, no refund will be given until the damage is assessed and an estimate for repairs assessed. Once an estimate has been obtained it will be sent to you by email and you will receive any refund/credit owed less any of the following possible deductions which may include shipping, customs, repairs and cleaning. If items are deemed to be non-repairable they will be sent back to you and no refund will be given. We check and go over every item prior to sending so gross misrepresentation is impossibile. Final decisions for this situation will be made and carried out within 20 days of receiving the item back.
Use of Site
By placing an order though this site and clicking the ==I agree to the terms and conditions box== right before you confirm your order, you are agreeing with all policies listed here and that agreement is legal and binding with no exceptions. If you do not agree to these terms, please cease and desist using the site immediately.
We are very fair about returns. We do have some parameters and timelines that must be adhered to quite strictly (see above). If you return an item within these parameters it is easy - you don't need a reason nor will you feel hassled in any way ever about having to return an item. Just follow our simple rules of return.
How to Return a Purchase
Email firstname.lastname@example.org that you wish to return your garment within 48 hours of having received it.
If you do not send in an email notification the item will no longer be eligible for return and packages will be refused. Instructions on how to properly return your item will be provided by return email including the return address. There is a 48 hour window that begins when that instruction email has been sent, for you to get the item on its way back to CarlaAndCarla.
All garments are sent tagged.
The original tag must still be attached and the item returned in the same condition it was sent. Garments with the tag removed, or removed and re-attached, are no longer eligible for return.
Items must be mailed back within 2 business days, or 48 hours of receiving your emailed return instructions from Carla and Carla Vintage Fashions.
Return packages should be sent by a trackable method - tracking is highly recommended as lost packages are your responsibility. That tracking number should be sent to us as soon as you have it so we know the item is on the way back and that you have met your obligations of our return policy. A refund will not be given if you mail it by a method that has no tracking and the package never arrives and it will be your responsibility to try to recoup your loss. Items still in your possession after 2 business days from delivery are no longer eligible for return under any circumstances.
Exchanges, Credits and Refunds
For an exchange - you will be assigned a credit that can be used for any future purchase(s) once the item has been received by us. Your credit can be used for all or part of any item, it will have no expiry and it will be applied to your total new order, including shipping if applicable. Exchange credits are given in US$ currency and are based on the original price of the garment in US$ funds.
For a refund - you will be credited in the original manner the payment was processed and in the currency it was processed in at our end (USD$) for the price sold to you when purchased,
All credits/refunds are processed within 48 hours of receipt of the returning garment based on the delivery date found through the tracking information you provide.
Shipping is Non Refundable
Neither the original shipping or your cost to return the garment will be included in your refund or credit.
All credits are based on the original price and the ACTUAL postage costs incurred to ship an item to you will be deducted from your refund/credit. Actual costs are deducted even if the item was shipped under a free shipping promotion or any other circumstance. Receipts will be provided upon request by email.
As a courtesy to our clients we often upgrade or do not charge the actual shipping costs. If items are returned you will have that actual amount we spent to get your item to you deducted from your order with no exceptions. Receipts for the actual amount paid for shipping will be provided by email when your credit or refund is issued upon request.
In the case of multiple orders with a returns of part of that multiple order only, the FULL original shipping charge will be deducted and then the refund/credit given as per the terms above.
Customs Fees, Duties and Taxes
Customs fees, duties & taxes incurred in either direction of the transaction are not refundable and we will deduct any customs fees from your refund/credit that is incurred to us to be able to sign for your returned item. Documentation will be provided by email for this deduction as a scan of the receipt upon request.
If store credit is used to pay for a new order in part or in full, and that consequent new order is returned, your refund will be given in the same manner used and a new credit issued and/or combined with any other means to complete that transaction as per the above terms.
All store credits and refunds will only be processed when the item is received and assessed to be in its original condition.
If an item is accepted as a return outside of any of the above parameters you may forfeit up 50% of its original value and you will be issued store credit only. This is determined on case by case basis.
Returns cost money for everyone! One simple set of rules for all is the fair solution for all. Please purchase knowing that these are the rules.
Please make sure that you have asked all questions and checked your measurements before making your purchases - we are here to help and will answer fast - promise!
Also remember that we sell one of a kind garments, rare & valuable items and the longer an item is out and not available the greater the chance of it getting damaged or just not being here for another girl who would have loved it.